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You can find a wealth of measuring tips and advice in our handy measuring guide, including advice on how to measure for bay windows, roof windows, conservatories and BiFold doors.

It's damaged: If the packaging appears damaged but you haven't checked the contents yet, then we advise you do that straightaway. Our blinds are robust and well packaged, so hopefully they've arrived intact, despite the appearance of the box. It's the wrong size: Sorry if that's the case, but we'll get it all sorted out ASAP. First off, it's worth noting that our production team print the finished size of the blind on the packaging label; depending on which blind type and which fitting type you've ordered this could vary slightly from the sizes you entered when you ordered (for example, if you've ordered wooden blinds and selected 'Recess' fitting, the finished size will be 1cm less in width than the size you entered on the website). If you're looking at the label and are worried about the size, then we'd advise you check the blind with a tape measure as you'll most likely find they're the correct size. I've only received part of my order: If you've ordered multiple blinds of different types, then the likelihood is that they have been dispatched separately and the others will be on the way soon. Keep an eye on your emails for any further notifications from us regarding dispatch. If the notification you've received shows that the whole order was dispatched together then don't worry, we usually pack multiple blinds into one box, so if you haven't opened the parcels you've received and checked their contents yet, you should find everything in there. My issue isn't listed here or I need further support: Check out our full support FAQ for further information.

Our handy installation guides will take you step by step through installing your beautiful new blinds. They will have been emailed to you when you placed your order, you can also simply click on the product you bought, then scroll down to find a link to the fitting guide.

We've made it easy-peasy to place an order through our website - just click on your favourite blinds and enter your measurements on the next screen. You can click to get an instant price for that blind, see delivery times and technical specifications, and add it to your order basket, all from the same screen.

Samples can be easily ordered from each product page, simply select your favourite blinds and look for the orange 'order your free sample' button. They are usually sent by 1st class post on the same working day they're ordered, so you won't be waiting long. Feel free to order up to 10 samples in one go for free, or more than 10 for a £2.99 postage fee.

If you added SureSize to your order then claiming your replacement is simple, we'll just need some information from you to get the ball rolling. Click here for full details on how to make your claim.