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Fully insured UK mainland delivery is free on orders over £249 and only £9.95 for orders under £249. Accurate up to date dispatch times are displayed against each individual product.
Once your order has been made, your new window dressings are usually with you the next working day, remote areas may take a day or two longer. When one of our courier partners has collected your order, we'll email you a tracking number and link so you can follow it all the way to the door. It is no secret that delivery companies are experiencing a huge increase in demand at the moment, it may be wise to expect deliveries to take just a little while longer than normal.
We guarantee delivery to all of mainland UK. In addition, we will also deliver to Northern Ireland, Scottish Islands, Isle of Man and Isle of Wight for an extra £9.95 delivery charge.
Wherever you see a product tagged with 'Express Dispatch', that means you can upgrade that blind to our Express Dispatch service for just £9.95 extra. There's only one charge per order, even with multiple upgraded blinds, and if you order with the upgrade before 11am Monday - Friday, we guarantee that we'll dispatch the upgraded blinds on the next working day.
You can track your order with our order tracker. We will also send you an e-mail when your parcel is ready to be dispatched, this will include a tracking number so you can track the delivery direct with the courier.
Accurate dispatch times are displayed against each individual product, where possible we will aim to keep these to just a few working days.
Of course you can. We are more than happy to deliver to an alternative address; many of our orders are delivered direct to our customers at their work address.
We can deliver to any address within mainland UK. We are also able to deliver to Northern Ireland, Scottish Islands, Isle of Man and Isle of Wight for an additional £9.95. If you live in the Channel Islands we can deliver to you too and the delivery charge will depend on the weight of your order. Naturally all our sales to the Channel Islands are VAT free. Please contact us for a quotation.
Absolutely. Once your order is ready for dispatch we notify you via email with a planned delivery date and a tracking number.
Not a problem! If you're not there when the delivery arrives then the delivery driver will leave a card with details of how to rearrange for a more convenient time. And don't worry the redelivery is free of charge.
All our deliveries are fully insured against damage, if the packaging is damaged in any way, please write 'damaged' on the delivery note. If you inspect your order and it is indeed damaged then we are very sorry. Please contact our customer service team and we will arrange a replacement.
